Shipping policy
SHIPPING POLICY
Thank you for shopping with Lustre & Love Co.
Each piece is handcrafted with care using natural gemstones and materials. Please review our shipping policy below.
Processing Time
Orders are typically processed within 5–7 business days before shipment.
Orders are shipped Monday through Friday and are not shipped on weekends or holidays.
During holidays, promotions, product launches, or periods of high order volume, processing times may be extended to 7–14 business days.
Shipping Rates
- Standard Shipping: $6.00
- Free Standard Shipping on orders of $75.00 or more
- Express Shipping: $19.99
Please note that Express Shipping applies to the shipping method only and does not reduce or guarantee faster order processing times.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Delivery Estimates
Delivery estimates are provided by the shipping carrier and are not guaranteed. Lustre & Love Co is not responsible for shipping delays caused by carriers, weather conditions, customs processing, holidays, or circumstances outside of our control.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, Lustre & Love Co is not responsible for lost, stolen, delayed, or misdelivered packages.
If your package is lost in transit, marked as delivered but cannot be located, or arrives damaged, please contact the shipping carrier directly to initiate a claim or investigation.
If your package arrives visibly damaged, please retain all packaging materials and contact the carrier as soon as possible. You may also contact Lustre & Love Co within 7 days of delivery with your order number and photos of the package and item so we can assist in providing any information needed for the carrier's claim process.
Lustre & Love Co is not responsible for carrier errors, delivery delays, lost packages, stolen packages, or packages delivered to an incorrect address provided by the customer.
Questions
For shipping-related questions, please contact us at lustreandloveco@gmail.com.